Know Risk is a community education program designed by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) to improve our understanding of insurance and how it relates to managing the many risks we all face in life.
What to do when your business has been broken into
Use these helpful tips to make it as easy a process as possible.
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While it’s always better to prevent a break-in from occurring, experiencing one can be difficult, harrowing and complex to deal with. Use these helpful tips to make it as easy a process as possible.
When you discover the break-in
- If you’re the first person on the scene and there are signs of a break-in, don’t enter the premises - the intruder may still be inside. Instead, dial 000 and report the break-in to police. If you’re not the owner of the business, contact them or the manager and report the incident.
- If you’ve entered the building before realising a break-in may have occurred, leave immediately if damage to the building, equipment or infrastructure makes the area unsafe.
- Take care not to disturb the scene and try to preserve the evidence until the police arrive. It’s also really important to make a note of what you may have touched.
- Talk to the police about when you can reopen the business for usual trading.
- Make sure you provide support for any staff, contractors or visitors who may be impacted or distressed by the incident.
You need complete documentation
- Take photos of the scene and any damage before you start cleaning up
- Make note of what items, if any, have been stolen and make sure you have the details of any stolen equipment, such as serial numbers, photos, receipts etc.
- Contact your insurance provider so you can begin the claims process.
Review and upgrade
- Once the dust settles, make sure you undertake an in-depth review of your security measures. Find out how the intruder broke in and take steps to address any weaknesses.
- While you’re at it, review how your business responded to the break-in. Did you or your involved know what to do?
- Review your policies and procedures and make adjustments where necessary and include them in your staff training.
- Check that your equipment is properly documented and up-to-date and review your insurance policy to make sure you’re adequately covered. You can use Insurance Tracker to help register your equipment for easy access in the future.